Customer Service / FAQ
Piroskanna Jewellery designs are only available online at piroskanna.com .
Piroskanna Jewellery designs are only available online at piroskanna.com .
A year-long guarantee covering quality issues is included with every product you buy from Piroskanna, and it starts the day you buy it. Piroskanna will take care of any quality-related repairs during this time (the client is responsible for shipping costs).
We continue to provide cleaning and repair services for Piroskanna items even after the first year has passed. On the other hand, the client will have to pay for it. To begin, send us an email at info@piroskanna.com.
After receiving the item, our jewellers will examine it. After the evaluation, which could take up to two weeks, we will get in contact with you to discuss any service fees.
A year-long guarantee covering quality issues is included with every product you buy from Piroskanna, and it starts the day you buy it. Piroskanna will take care of any quality-related repairs during this time (the client is responsible for shipping costs).
We continue to provide cleaning and repair services for Piroskanna items even after the first year has passed. On the other hand, the client will have to pay for it. To begin, send us an email at info@piroskanna.com.
After receiving the item, our jewellers will examine it. After the evaluation, which could take up to two weeks, we will get in contact with you to discuss any service fees.
Before placing your order, make sure to accurately measure your ring size. For most of our designs, we do provide ring sizing (enlarging or reducing 1-2 sizes); however, for technical reasons, this isn't available on all of our rings. Please email us at info@piroskanna.com with any queries you may have about a particular ring.
Before placing your order, make sure to accurately measure your ring size. For most of our designs, we do provide ring sizing (enlarging or reducing 1-2 sizes); however, for technical reasons, this isn't available on all of our rings. Please email us at info@piroskanna.com with any queries you may have about a particular ring.
To view your order status, as a registered customer you need to SIGN IN.
Non-registered customers can check the status of online orders by visiting the View Your Order link sent in the order confirmation email.
To view your order status, as a registered customer you need to SIGN IN.
Non-registered customers can check the status of online orders by visiting the View Your Order link sent in the order confirmation email.
Please note that custom made jewellery are not
returnable.
Only jewellery that is undamaged, unused, and in saleable condition may be returned, together with a sales receipt.
Please note that custom made jewellery are not
returnable.
Only jewellery that is undamaged, unused, and in saleable condition may be returned, together with a sales receipt.
Every product you purchase from Piroskanna comes with a one-year guarantee that covers quality problems and begins the day you receive the item. During this period, Piroskanna will handle any quality-related repairs (shipping expenses are the client's responsibility).
Even after the first year has gone, we still offer cleaning and repair services for items purchased at Piroskanna . However, the cost will be covered by the client. Send us an email at info@piroskanna.com to get started.
Our jewellers will inspect the item once they receive it. After the assessment, which can take up to two weeks, we will contact you to talk about any additional costs.
Every product you purchase from Piroskanna comes with a one-year guarantee that covers quality problems and begins the day you receive the item. During this period, Piroskanna will handle any quality-related repairs (shipping expenses are the client's responsibility).
Even after the first year has gone, we still offer cleaning and repair services for items purchased at Piroskanna . However, the cost will be covered by the client. Send us an email at info@piroskanna.com to get started.
Our jewellers will inspect the item once they receive it. After the assessment, which can take up to two weeks, we will contact you to talk about any additional costs.
Authenticity and appraisal services are not provided by Piroskanna Jewellery. For appraisal services, we recommend getting in touch with an independent appraiser or an appraisal firm.
Authenticity and appraisal services are not provided by Piroskanna Jewellery. For appraisal services, we recommend getting in touch with an independent appraiser or an appraisal firm.
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All of our jewellery is made from material from professional foundries and suppliers of raw materials.
Unfortunately, due to our online system, we are not able to credit your old gold.
All of our jewellery is made from material from professional foundries and suppliers of raw materials.
Unfortunately, due to our online system, we are not able to credit your old gold.
Unfortunately we can not. Our jewelleries are made only from our own sourced natural, quality gemstones. We can only take responsibility for these and their settings.
Unfortunately we can not. Our jewelleries are made only from our own sourced natural, quality gemstones. We can only take responsibility for these and their settings.
We have both options. We fulfil custom made orders, but we also have ready to ship and ready to order pieces.
In case of an urgent situation we recommend you to choose one of our ready to ship pieces from Designer’s Special Stock.
Our ready to order pieces have a 6 weeks production time plus shipping.
The custom made orders usually takes longer. Online Consultation appointments are usually available in 2 weeks. Price offer management takes a few days, the production time 6 weeks and the shipping depends on the location. Overall it is recommended to start the application process 2.5 months prior the final date.
We have both options. We fulfil custom made orders, but we also have ready to ship and ready to order pieces.
In case of an urgent situation we recommend you to choose one of our ready to ship pieces from Designer’s Special Stock.
Our ready to order pieces have a 6 weeks production time plus shipping.
The custom made orders usually takes longer. Online Consultation appointments are usually available in 2 weeks. Price offer management takes a few days, the production time 6 weeks and the shipping depends on the location. Overall it is recommended to start the application process 2.5 months prior the final date.
In case of an urgent situation we recommend you to choose one of our ready to ship pieces from Designer’s Special Stock.
Our ready to order pieces have a 6 week production time plus shipping.
The custom made orders usually takes longer. Online Consultation appointments are usually available in 2 weeks. Price offer management takes a few days, the production time 6 weeks and the shipping depends on the location. Overall it is recommended to start the application process 2.5 months prior the final date.
In case of an urgent situation we recommend you to choose one of our ready to ship pieces from Designer’s Special Stock.
Our ready to order pieces have a 6 week production time plus shipping.
The custom made orders usually takes longer. Online Consultation appointments are usually available in 2 weeks. Price offer management takes a few days, the production time 6 weeks and the shipping depends on the location. Overall it is recommended to start the application process 2.5 months prior the final date.
All our jewellery is solid gold, so it won't tarnish, and household chemicals won't affect it. Basically, the surface will naturally change with wear; the rings are the most exposed to physical wear. Over time, partial polishing may be observed on matte surfaces and scratching on polished surfaces. Jewelry can acquire such damage in abrasive environments (e.g., sand) and when impacted with hard objects (e.g., metals, stones). We do not recommend sports, regular, or heavy physical work in any of our jewellery!
All our jewellery is solid gold, so it won't tarnish, and household chemicals won't affect it. Basically, the surface will naturally change with wear; the rings are the most exposed to physical wear. Over time, partial polishing may be observed on matte surfaces and scratching on polished surfaces. Jewelry can acquire such damage in abrasive environments (e.g., sand) and when impacted with hard objects (e.g., metals, stones). We do not recommend sports, regular, or heavy physical work in any of our jewellery!
Piroskanna jewels require regular cleaning so that the gems in them retain their brilliance. For a more obscure appearance, soap or epithelial deposits are responsible. You can also easily clean it at home: soak the jewellery for 15 minutes in water at 50-60 degrees, in which ordinary hand washing detergent is dissolved, then rub the socket both at the bottom and top with a soft-bristled toothbrush. If you have an ultrasound cleaning equipment it is also an effective solution.
Piroskanna jewels require regular cleaning so that the gems in them retain their brilliance. For a more obscure appearance, soap or epithelial deposits are responsible. You can also easily clean it at home: soak the jewellery for 15 minutes in water at 50-60 degrees, in which ordinary hand washing detergent is dissolved, then rub the socket both at the bottom and top with a soft-bristled toothbrush. If you have an ultrasound cleaning equipment it is also an effective solution.
The finger size is not constant, it varies slightly depending on the physical condition and season (temperature).
Basically, most of us can have one size difference in our fingers depending on whether it's summer or winter. In order to ensure that the ring is not too tight in the summer or too loose in the winter—when we can easily lose it—the current finger measurement must always take the season into consideration.
The good ring size is the one where the ring goes easily on the finger when you take it on, and when you take it off, it gets stuck on the middle knuckle, and you can take it off with a twisting/rotating motion.
It's natural for the ring to be a little looser at the finger bone; this is when your middle knuckle is wider than the finger bone.
If your finger is between two sizes and you would like a thinner, round or semi-convex style
choose the smaller size, if you want a wider ring with a straight inside, choose the larger size.
We recommend you to take off the ring while playing sports or sleeping.
The finger size is not constant, it varies slightly depending on the physical condition and season (temperature).
Basically, most of us can have one size difference in our fingers depending on whether it's summer or winter. In order to ensure that the ring is not too tight in the summer or too loose in the winter—when we can easily lose it—the current finger measurement must always take the season into consideration.
The good ring size is the one where the ring goes easily on the finger when you take it on, and when you take it off, it gets stuck on the middle knuckle, and you can take it off with a twisting/rotating motion.
It's natural for the ring to be a little looser at the finger bone; this is when your middle knuckle is wider than the finger bone.
If your finger is between two sizes and you would like a thinner, round or semi-convex style
choose the smaller size, if you want a wider ring with a straight inside, choose the larger size.
We recommend you to take off the ring while playing sports or sleeping.
Currently, Piroskanna operates exclusively online. We do not have a showroom or store.
Since 2023 we run the brand from Vienna, Austria. Our finished pieces are shipped by Austrian Post as an insured package.
Currently, Piroskanna operates exclusively online. We do not have a showroom or store.
Since 2023 we run the brand from Vienna, Austria. Our finished pieces are shipped by Austrian Post as an insured package.
Currently, Piroskanna operates exclusively online. We do not have a showroom or store. For this reason, it is not possible to try on our jewellery.
Non-custom-made orders can be returned or exchanged within 14 days from delivery date. The customer will cover the shipping costs related to the return or exchange.
Currently, Piroskanna operates exclusively online. We do not have a showroom or store. For this reason, it is not possible to try on our jewellery.
Non-custom-made orders can be returned or exchanged within 14 days from delivery date. The customer will cover the shipping costs related to the return or exchange.
Yes, we have a consultation option. Currently, consultations are held online. We have made this decision because it allows us to show the designs and gemstones in our mini studio, in a professionally lit and safe location. This way, all of our stock gemstones are available in case you come up with something new during a consultation. Another advantage is that our customers have the flexibility to book in for a consultation from everywhere, even with a smartphone, but preferable with a computer. The online-consultation is free. For more information, please visit our Online Consultation page.
Yes, we have a consultation option. Currently, consultations are held online. We have made this decision because it allows us to show the designs and gemstones in our mini studio, in a professionally lit and safe location. This way, all of our stock gemstones are available in case you come up with something new during a consultation. Another advantage is that our customers have the flexibility to book in for a consultation from everywhere, even with a smartphone, but preferable with a computer. The online-consultation is free. For more information, please visit our Online Consultation page.
We issue our own certificate for the gemstones of our jewellery, which includes the name of the gemstone, its weight, and its cut. We issue a certificate for diamonds and other precious stones above TCW 0.10 ct, below this weight they are listed in the certificate. The certificate is an informative card with a signature for our customers, it does not contain a valuation.
We issue our own certificate for the gemstones of our jewellery, which includes the name of the gemstone, its weight, and its cut. We issue a certificate for diamonds and other precious stones above TCW 0.10 ct, below this weight they are listed in the certificate. The certificate is an informative card with a signature for our customers, it does not contain a valuation.
